Now, besides our initial phone call, I had received no further contact or confirmation from them at all. No letter or email to confirm my booking, just a reassurance that they would contact me a week before my booked date. So I felt it was best to send them an email at this point to start getting everything in writing (that's my admin side of my coming out!)
My email detailed my booking and asked questions like; "Will you install it on the day?" "Do you need extension straps for a station wagon?" "Does it come with rain cover?" etc. etc. I included my contact details so they could call me back and we could have a proper discussion.
I received a reply that simply said, "And again, one which might be better off with a phone call…."
I was stunned to say the least. I spiralled out of control and drowned my sorrows in a packet of M&Ms and Kettle Chips. I had no more energy to invest in this drama. There was no way I was dealing with them anymore if that was the response I was going to get from them. I felt pretty crap...defeated.
After a few days of mulling it over, I told hubby that we wouldn't be hiring anymore. When I explained to him what had happened...well, let's just say that they were lucky they weren't dealing with him. He can be quite intimidating when he has his angry eyes on, but much worse when he opens his mouth.
Hubby and I headed to Baby Bunting a few weeks later, and I showed him the pram I had my eye on. It's a Steelcraft Agile travel system. I was fixated on getting a pram that was lightweight, could fold easily and worked with a capsule. He chose the colour - Forest Green. It's at home now, waiting for the new arrival. It folds pretty small and is so light! I'm so happy it's the end of that saga.
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